How it works
What happens, from choosing to meeting
Four steps take you from reading a profile to sitting down for your session. Each one is set out below, along with what a session is, what it costs and what happens if your plans change.
- 1
Choose a psychologist
Read profiles, credentials and free times. You can see prices and times without signing in.
Free times for the next 14 days
- 2
Book a time
Pick a time on their timetable, then sign in with your mobile number. You sign in once, and the time you chose stays chosen.
Held for you for 10 minutes
- 3
Pay
Pay the price you saw on the profile. Nothing is added at checkout, and nothing is charged until you confirm.
UPI, cards, netbanking or wallets
- 4
Meet on Google Meet
Your link arrives the moment you're booked. We remind you the day before and an hour before.
Join opens 15 minutes before
A session
What a session is — and isn't
A session is
50 minutes
A fixed start and a fixed end, so you can plan the rest of your day around it.
One psychologist
The person you chose, whose credentials Formind has checked.
A private video call on Google Meet
Sessions aren't recorded by Formind, and psychologists agree not to record them.
At a fixed time you chose
Times are shown in IST. You can move it for free until 24 hours before.
A session isn't
A chat with an AI
You talk with a person, live, at the time you booked.
A prescription service
Psychologists don't prescribe medication. If medication might help, your psychologist can suggest seeing a psychiatrist.
Pricing
What a session costs
Each psychologist sets their own fee, and you see it on their profile before you sign in. Sessions are [₹1,500–₹3,500] for 50 minutes.
The range is taken from psychologists' current fees.
Meera Nair
Clinical Psychologist · RCI registered
Google Meet · Free to cancel or reschedule until 24 hours before
The price you see is the price you pay.
There's no booking fee or platform fee, and nothing is added between the profile and the Pay button. If tax applies, it's already inside the price shown.
If plans change
- 24 hours' notice or more
- Cancel or reschedule for free. Cancelling refunds you in full.
- Less than 24 hours
- You can still cancel, but the fee isn't refunded, and the session can no longer be moved.
- If your psychologist cancels
- You get a full refund, whenever they cancel.
- If someone is late
- Your psychologist waits 15 minutes from the start time. If they're more than 15 minutes late, tell us and you'll get a full refund or a free rebooking, whichever you prefer.
Refunds and receipts
- How refunds arrive
- Refunds go back to the way you paid. UPI and wallets: usually within a week. Cards and netbanking: up to 10 working days.
- On your statement
- The payment appears as [statement descriptor]. Your receipt reads “Online consultation — 50 min”.
- Receipts
- Emailed after you pay, and printable from your account.
Questions
What people ask before booking. Each answer links to the page with the detail.
Privacy
Will anyone know I'm seeing a psychologist?
Only the people you tell. Reminders come by email and in the app, with titles that don't say what the session is. Your mobile number is used to sign you in and is never shared with psychologists. On a bank or card statement the payment appears as [statement descriptor], and your receipt reads “Online consultation — 50 min”. What you say in a session stays between you and your psychologist. How confidentiality works
Is what I say confidential, and what are the exceptions?
Yes. What you say stays between you and your psychologist. The narrow exceptions are a serious risk to your life or someone else's, or a court order; your psychologist explains this in your first session.
Do I need my camera on?
No. Keep it off, or turn it on part-way through. Many people start with audio only.
Sessions
My problem feels small; is it worth a session?
Yes. You don't need a crisis or a diagnosis to talk to a psychologist. A first session is a way to find out whether it helps.
What happens in a first session?
Your psychologist asks what brings you here and explains how confidentiality works, including its limits. Say as much or as little as you like; by the end you'll both know whether to continue.
Can I have sessions in Hindi, Malayalam or Tamil?
Yes, with psychologists who speak them. Use the Language filter, or check the Speaks line on each profile.
Can I change my psychologist?
Yes, any time. Book with someone else; nobody will ask why.
What if I need to cancel or move a session?
Cancel or reschedule free until 24 hours before the start. After that, the fee isn't refunded.
Who's who, and safety
What's the difference between a psychologist, a psychiatrist and a counsellor in India?
A psychiatrist is a medical doctor who can prescribe medication. A clinical psychologist is RCI registered; a counselling psychologist holds a master's in psychology. Psychologists on Formind don't prescribe.
Is Formind for emergencies?
No. Formind is for scheduled sessions. If you need help right now, call Tele-MANAS on 14416 (free, 24×7) or 112 for emergency services.
Still unsure? Write to us. A person replies within one working day.
Email hello@formind.in